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Viewer issue - file not found 2021-11-06t07:09:13.669z by mohammadrajabi880

a10f20c5-00e0-4df8-9ec6-5ff5e5750d0c/فرم مرخصی.docx

Originated From: https://api.groupdocs.app/viewer/v1/viewer/loadDocumentDescription
User URL: https://products.groupdocs.app/viewer/view?file=a10f20c5-00e0-4df8-9ec6-5ff5e5750d0c/%D9%81%D8%B1%D9%85%20%D9%85%D8%B1%D8%AE%D8%B5%DB%8C.docx
Exception: File not found

We cannot reproduce this issue at our end using sample DOCX. Could you please share a problematic file?