Metadata app not working properly

Hi!)
My PDF comparison also not working properly. Not showing the addition and deletion elements clearly in the result file.

After I upload a PDF file to remove metadata, everything freezes
Thanks

@viktor.evgenevich

Could you please share the problematic file(s)? We’d appreciate if you show more details on both of your issues (comparison and removing metadata).

Снимок экрана 2023-03-03 в 09.42.24.png (105.4 KB)
balance_statement.pdf (593.8 KB)
The download freezes and doesn’t work, before everything worked very well. It has not been working for 4 days.

@viktor.evgenevich
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): METADATAAPP-116

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.