GroupDocs.Viewer does not display comments in document

Hi support team,

We are experiencing an issue with GroupDoc.Viewer where comments embedded in a document are not displayed when the document is opened through DocView.

Details

  • The issue occurs in the Production environment.
  • The document opens successfully and the main content is displayed correctly.
  • However, comments within the document are not visible in DocView.
  • When the same document is opened using other viewers or tools, the comments are displayed as expected.

Best Regards,
Prapas