Groupsdocs won’t convert a file because it needs a password but it doesn’t allow me to enter one.
Also, using the remove password app seems to have a size limit. It works with PPTX files under about 25MB but anything larger says: “Something went wrong on our side while uploading the file. Please try again later”. How can these 2 problems be solved?
Kind Regards,
Ric
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Could you please tell us about the source and output files formats? It’d be great if you share the app link where you are facing this issue.
There is a file upload (size) limitation on the free web apps.
The source file is PPT and I want to convert to PPTX. The PPT has a password but the GroupDocs app doesn’t prompt for it. The online version allows password input. After conversion, it can be downloaded sans password. I would like to use the GroupDocs app to do the same.
Please have a look at this screenshot.png (47.6 KB). The web app provides feature to unlock the source file by entering it’s password.
I did and when I tried to find that page, it says: errror 404 page not found
We cannot reproduce this issue.
- Please go to this PPT to PPTX conversion app
- Upload password protected Presentation file such as test.zip (36.2 KB)
- Add password (123456) as mentioned in the screenshot we shared earlier
- Press convert button
If issue still persists, please share a short video of this issue.
It seems we have a misunderstanding here. I know how to use the online app. I am using the standalone app downloaded and run from my Windows PC. It doesn’t provide any place to enter a password like the web based app.
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Could you please share the app link? We have multiple UI applications. Please specify the one you are using.
We’ve logged a request (GROUPDOCSAPP-2221) to add a feature to provide password during file conversion process in the application.