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Cannot view or annotate PDF file

Tried to view the PDF on Groupdocs annotation online but the pdf is not opening on the website either.

what is the problem?
SRL-22_23-267.pdf (167.6 KB)

This Topic is created by Atir_Tahir using Email to Topic tool.


We are investigating this issue. Your investigation ticket ID is ANNOTATIONAPP-144.

hello team,

any update on the above bug?


I am afraid but the ticket is still in process.


hoping to get it resolved on the priority as it is affecting our relationship with the clients.


Please note that all free support issues are assisted on first come first serve basis. Your ticket is still under investigation. We’ll notify you in case of any update.

Hello Atir,

Is there any update?


I am afraid not.

hello Atir,

Its almost 3/4 months since I raised the above bug, is there any updates?


Sorry for the inconvenience. We can share an ETA of fix next month (November 2022).