Cannot view or annotate PDF file

GroupDocs.Annotation App Product Family
1

Tried to view the PDF on Groupdocs annotation online but the pdf is not opening on the website either.

what is the problem?
SRL-22_23-267.pdf (167.6 KB)

This Topic is created by Atir_Tahir using Email to Topic tool.

2

@Niteen_Jadhav

We are investigating this issue. Your investigation ticket ID is ANNOTATIONAPP-144.

3

hello team,

any update on the above bug?

4

@Niteen_Jadhav

I am afraid but the ticket is still in process.

5

Hello,

hoping to get it resolved on the priority as it is affecting our relationship with the clients.

6

@Niteen_Jadhav

Please note that all free support issues are assisted on first come first serve basis. Your ticket is still under investigation. We’ll notify you in case of any update.

7

Hello Atir,

Is there any update?

8

@Niteen_Jadhav

I am afraid not.

9

hello Atir,

Its almost 3/4 months since I raised the above bug, is there any updates?

10

@Niteen_Jadhav

Sorry for the inconvenience. We can share an ETA of fix next month (November 2022).