Cannot log in & converter not working

GroupDocs.Conversion App Product Family
1

I am a paid subscriber, and for the past two days I haven’t been able to log in to my account at all.

Additionally, your online converter (STL to PNG) is not working — the page does not load / conversion fails.

When I try to log in, I receive an “ERR_CONNECTION_TIMED_OUT” error after a few seconds.

If I try to use the converter without logging in, I get a “File upload failed, please try again later” message, also after a few seconds.

I have already tested this on three different browsers and two separate devices, but the issue persists in all cases.

Please note that I am a paid subscriber, and the service has been completely unusable for the past two days.

Képernyőkép_2026-03-31_072526.png (25.1 KB)

This Topic is created by sabrina.tran using Email to Topic tool.

2

Hello!

We tested the Premium user login and the STL to PNG conversion and found no issues on our end.

It may be a temporary network issue on our side, even though you’ve already tried multiple browsers and devices — please try again a bit later.

Also, if possible, attach the file that caused the problem (as long as it doesn’t contain any confidential information), so we can take a closer look.