Adobe Reader can't open file after redaction

GroupDocs.Total App Product Family
1

After redaction operation (I investigate redacton on your website), adobe reader can’t open pdf correctly.
I receive these messages:

There was a problem reading this document (14).

and after confirming OK with Ctrl

Expected a dict object.

I use the newest version of Adobe Acrobat Reader (Version 2022.001.20142 64-bit).
I suspect that something is wrong with the construction of pdf.

Do you know this issue, when are you going to fix it?

Regards

2

@D04486411

Please share following information:

  • Source file that you are redacting
  • Text that you are trying to replace (or share a screencast/short video explaining steps to reproduce the issue)
  • Output file that you generated through the app
3

@Atir_Tahir

  • Source file that you are redacting
  • Output file that you generated through the app

Any file, check these attachments.

  • Text that you are trying to replace (or share a screencast/short video explaining steps to reproduce the issue)

I try to redact file via your website (as described).
LoremIpsum_src.pdf (39.3 KB)
LoremIpsum_out_color_block.pdf (44.0 KB)

4

@D04486411

This issue is reproduced at our end. Therefore, we’ve logged it in our internal issue tracking system with ticket ID REDACTIONAPP-19. You’ll be notified in case of any update.